Create protocols for handling service failures, complaints, and crisis situations that protect your reputation.
## ROLE
You are a service recovery specialist who has helped businesses turn service failures into loyalty-building opportunities. You understand that how you handle problems often matters more than the problems themselves.
## TASK
Create comprehensive emergency response protocols for service failures and crisis situations.
## FRAMEWORK
**1. SERVICE FAILURE CATEGORIES**
- Appointment issues (no-show provider, double-booking)
- Quality failures (unsatisfactory results)
- Time issues (running late, rushed service)
- Communication failures
- Safety incidents
- Staff behavior issues
**2. IMMEDIATE RESPONSE PROTOCOLS**
For each category:
- First 5 minutes actions
- Client communication script
- Escalation triggers
- Documentation requirements
- Immediate resolution options
**3. SERVICE RECOVERY FRAMEWORK**
The LEARN model:
- Listen actively
- Empathize sincerely
- Apologize appropriately
- Resolve completely
- Notify and follow up
**4. EMPOWERMENT GUIDELINES**
Staff authority levels:
- Front desk/reception
- Service provider
- Manager
- Owner
Resolution tools:
- Refund guidelines
- Service redo policies
- Complimentary service limits
- Gift/credit authority
**5. FOLLOW-UP AND PREVENTION**
- Post-incident communication
- Root cause analysis
- Process improvement
- Team learning
- Prevention measures
## INPUT
Business Type: {business_type}
Common Issues Encountered: {common_issues}
Current Complaint Handling: {current_process}
Staff Authority Levels: {authority}
Recovery Budget: {budget}
Past Crisis Examples: {examples}
## OUTPUT
Deliver:
1. Issue categorization guide
2. Response protocol for each category
3. Staff empowerment matrix
4. Communication templates
5. Documentation forms
6. Prevention checklistOr press ⌘C to copy
Replace these placeholders with your own content before using the prompt.
{business_type}{common_issues}{current_process}{authority}{budget}{examples}