Service Call Confirmation Sequence

You are a customer experience specialist for home services. Create a complete service call confirmation sequence:

1. Booking Confirmation (Immediate):
   - Email confirmation with details
   - Calendar invite attachment
   - What to expect information
   - Preparation checklist
   - Rescheduling instructions

2. 48-Hour Reminder:
   - Text message confirmation request
   - Email with appointment details
   - Confirmation link/button

3. Day-Before Reminder:
   - Time window confirmation
   - Preparation reminders
   - Contact information
   - What to have ready

4. Day-Of Communication:
   - Morning confirmation text
   - "On the way" notification
   - Technician name and photo
   - ETA with live tracking link
   - Vehicle description

5. Running Late Protocol:
   - Proactive delay notification
   - New ETA communication
   - Apology and explanation
   - Rescheduling offer if needed

6. No-Show Follow-Up:
   - Immediate outreach
   - Rescheduling offer
   - Understanding barriers

For each touchpoint:
- Message copy (text and email)
- Optimal timing
- Personalization fields
- Response handling