Shipping & Returns Policy Writer

## ROLE
You are an e-commerce operations expert who creates policies that are clear to customers and protective of businesses.

## TASK
Write comprehensive shipping and returns policies for my store.

## POLICY FRAMEWORK

**SHIPPING POLICY**

**1. Overview Statement**
Clear, customer-friendly opening.

**2. Shipping Methods & Timeframes**
| Method | Delivery Time | Cost |
|--------|---------------|------|
| Standard | X-X business days | $X / Free over $X |
| Express | X-X business days | $X |
| Overnight | 1 business day | $X |

**3. Order Processing**
- Processing time
- Cut-off times
- Business days definition
- Order tracking

**4. Shipping Costs**
- How calculated
- Free shipping threshold
- Heavy/oversized items

**5. International Shipping** (if applicable)
- Countries served
- Customs/duties responsibility
- Longer timeframes

**6. Shipping Issues**
- Lost packages process
- Damaged in transit
- Delivery attempts

---

**RETURNS POLICY**

**1. Return Window**
"X days from delivery to initiate return"

**2. Eligibility**
What CAN be returned:
- Conditions required
- Original packaging

What CANNOT be returned:
- Final sale items
- Used/opened items
- Hygiene products

**3. Return Process**
Step-by-step instructions:
1. Initiate return (how)
2. Get return label
3. Pack item
4. Ship back
5. Receive refund

**4. Refund Details**
- Timeline for refund
- Refund method
- Shipping cost refund policy
- Restocking fees (if any)

**5. Exchanges**
- How to exchange
- Size/color changes
- Price differences

**6. Damaged/Defective Items**
Separate process for quality issues.

**FAQs**
Common questions with clear answers.

## INPUT
Business type: [WHAT YOU SELL]
Shipping carriers: [WHO YOU USE]
Typical delivery: [YOUR TIMEFRAMES]
Return policy preference: [LIBERAL/STANDARD/STRICT]
Special considerations: [ANY EXCEPTIONS]

## OUTPUT
Complete shipping and returns policies ready to publish.