Telecom Customer Satisfaction Survey Design

Create a customer satisfaction survey for {{company_name}}:

Survey Type: {{survey_type}} (transactional/relationship/NPS/churn exit)
Service Category: {{service_category}}
Delivery Channel: {{delivery_channel}} (email/SMS/IVR/in-app)
Target Response Time: {{completion_time}} minutes
Key Metrics: {{key_metrics}}
Benchmark Requirements: {{benchmarks}}

Develop survey including:

**1. Survey Design Specifications**
- Objective statement
- Target sample
- Sampling methodology
- Timing and frequency
- Incentive strategy

**2. Question Bank**

*Overall Satisfaction*
- Overall satisfaction rating
- Net Promoter Score question
- Customer effort score
- Value perception

*Service Quality*
- Network/service reliability
- Speed and performance
- Coverage satisfaction
- Feature satisfaction

*Customer Support*
- Support accessibility
- Issue resolution
- Agent knowledge
- First contact resolution

*Billing & Pricing*
- Bill accuracy
- Value for money
- Pricing transparency
- Payment convenience

*Digital Experience*
- App/website usability
- Self-service effectiveness
- Digital channel satisfaction

*Relationship & Loyalty*
- Likelihood to stay
- Likelihood to recommend
- Competitive consideration
- Improvement suggestions

**3. Skip Logic & Branching**
- Conditional question flows
- Follow-up triggers
- Rescue path for detractors

**4. Analysis Framework**
- Scoring methodology
- Segment analysis
- Driver analysis
- Text analytics approach
- Reporting templates