Yoga Studio Customer Service Scripts

Develop comprehensive customer service scripts for yoga studio staff.

Studio Details:
Studio Name: [NAME]
Studio Vibe: [DESCRIBE ATMOSPHERE]
Common Issues: [FREQUENT SITUATIONS]
Team Size: [NUMBER OF STAFF]

Create scripts for:
1. Greeting first-time visitors
2. Phone inquiry handling
3. Membership sales conversation
4. Class recommendation guidance
5. Handling full classes/waitlist
6. Late arrival policy explanation
7. Cancellation conversation (save attempt)
8. Billing issue resolution
9. Complaint handling framework
10. Injury/incident response
11. Lost and found inquiries
12. Schedule change announcements
13. Membership freeze requests
14. Upgrade/upsell conversations
15. Farewell to departing members
16. Email response templates for each scenario
17. Difficult conversation de-escalation